Last updated: October 28, 2026

These Terms & Conditions apply to custom tatami orders placed with MANO TATAMI. Please read them carefully before confirming your order.

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1. Custom Orders

All tatami products are made to order based on the specifications agreed upon with each customer.

Product materials, dimensions, quantities, prices, and delivery details are confirmed individually before an order is finalized.

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2. Quotations & Order Confirmation

Submitting an inquiry does not constitute a purchase or a binding order.

After reviewing your request, we will provide a quotation and confirm the order details with you.

A binding order is formed when MANO TATAMI sends an official order confirmation email following the customer's agreement to the quotation, product specifications, and applicable terms.

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3. Pricing & Payment

Prices are quoted individually based on the order specifications.

Payment is accepted through online payment methods designated by us or by bank transfer.

Payment instructions and deadlines will be provided after order confirmation.

Full payment is required before production begins, unless otherwise agreed in writing.

Customers are responsible for bank transfer fees and currency conversion fees charged by their financial institutions or payment providers.

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4. Production & Delivery

Production begins after the order details and full payment have been confirmed.

Estimated production and shipping times will be provided with the quotation or order confirmation.

Delivery dates are estimates and may vary due to production schedules, customs procedures, or shipping conditions.

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5. International Shipping & Customs

We accept inquiries from customers worldwide. Shipping availability, costs, and any applicable restrictions will be confirmed individually before your order is finalized.

International shipping is arranged through FedEx or another shipping provider agreed upon with the customer.

Shipping costs will be included in the quotation or stated separately before order confirmation.

Customers are responsible for shipping costs, import duties, local taxes, and customs clearance charges associated with their orders.

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6. Cancellations

Customers may withdraw their order request before receiving our official order confirmation email.

Once MANO TATAMI sends the official order confirmation email, the order becomes binding. Cancellations or refunds due to a change of mind are not accepted after confirmation.

This does not affect any rights customers may have regarding defective products, products that do not match the agreed specifications, or other rights under applicable law.

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7. Product Characteristics

Natural materials such as igusa may vary slightly in color, texture, and appearance.

Igusa also naturally changes color over time, gradually developing a warm, golden tone.

These natural characteristics are not considered defects when they fall within the variations explained before purchase.

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8. Returns & Damaged Products

Please refer to our Return & Exchange Policy for details regarding defective products, shipping damage, returns, and refunds.

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded under applicable consumer protection laws.

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9. Privacy

We handle personal information in accordance with our Privacy Policy.

Please refer to our Privacy Policy for details about how we collect, use, and protect personal information.

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10. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page. Changes will not retroactively alter the terms of orders already confirmed unless otherwise agreed or required by applicable law.

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11. Contact

If you have any questions about these Terms & Conditions, please contact us.

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MANO TATAMI

Legal Business Name:Mano Tatami Co., Ltd.
Business Address:Kamisawa-dori 7-1-9, Hyogo-ku, Kobe, Hyogo, Japan
Email: info@manotatami.com