Last updated: October 28, 2026

MANO TATAMI ("we," "us," or "our") respects your privacy and is committed to protecting your personal information.

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1. Information We Collect

When you contact us or submit a custom order inquiry, we may collect the following information:

• Name and contact details, including email address and phone number

• Delivery address and other shipping information

• Space measurements, photographs, and product specifications

• Other information you voluntarily provide

Our website may also collect technical information, such as IP addresses, browser information, and cookie data.

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2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to inquiries and preparing quotations

• Communicating about orders and confirming product specifications

• Processing payments and producing custom-made products

• Arranging international shipping and delivery

• Providing customer support

• Complying with applicable legal obligations

We do not use information submitted through our inquiry form to send marketing emails.

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3. Sharing Your Information

We share personal information only when necessary to provide our services or comply with legal obligations.

This may include:

• Website service providers, such as Wix

• Payment service providers, such as PayPal

• Shipping companies, such as FedEx

• Other service providers necessary to process and fulfill orders

As we serve international customers, personal information may be processed or transferred across national borders.

We do not sell your personal information.

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4. Data Security and Retention

We take reasonable measures to protect your personal information against unauthorized access, loss, or misuse.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with applicable legal requirements.

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5. Cookies

Our website may use cookies and similar technologies to support website functionality and improve the user experience.

Some cookies are necessary for the website to function properly. Other cookies, where used, may require your consent depending on applicable laws.

You can manage your cookie preferences through the cookie settings available on our website, where provided.

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6. Your Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information, as well as other rights concerning its processing.

To make a request, please contact us using the information below.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

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8. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

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MANO TATAMI

Legal Business Name: Mano Tatami Co., Ltd.
Business Address: Kamisawa-dori 7-1-9, Hyogo-ku, Kobe, Hyogo, Japan
Email:info@manotatami.com