Last updated: October 28, 2026

At MANO TATAMI, each tatami is custom-made according to the customer's specifications. Please review the following policy before placing your order.

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1. Order Cancellation

Customers may withdraw their order request before receiving our official order confirmation email.

Once MANO TATAMI sends the official order confirmation email, the order becomes binding. Cancellations or refunds due to a change of mind are not accepted after confirmation.

This does not affect any rights customers may have regarding defective products, products that do not match the agreed specifications, or other rights under applicable law.

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2. Returns & Exchanges

As our products are made to order, we do not accept returns or exchanges due to personal preferences, changes of mind, or incorrect measurements provided by the customer.

This does not affect your rights regarding defective products or products that do not match the agreed specifications.

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3. Defective or Incorrect Products

If your tatami arrives defective or does not match the agreed specifications, please contact us within 14 days of delivery.

Please include:

• Your order details

• A description of the issue

• Photographs showing the problem

We will review the issue and offer an appropriate solution, which may include repair, replacement, or a full or partial refund.

The 14-day notification period does not limit any rights you may have under applicable law.

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4. Shipping Damage

If your order arrives damaged during shipping, please contact us as soon as possible, preferably within 14 days of delivery.

Please provide photographs of the damaged product and its packaging.

Keep the original packaging materials until the issue has been resolved.

We will investigate the damage and work with the shipping provider to determine an appropriate solution.

 

5. Return Shipping Costs

Please contact us before returning any products.

For confirmed defects, shipping damage, or errors on our part, we will arrange an appropriate solution and cover reasonable return or replacement shipping costs where required.

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6. Customs Duties & Taxes

Customers are responsible for shipping charges, import duties, local taxes, and customs-related fees associated with their original orders.

Costs related to resolving defective or incorrectly supplied products will be handled in accordance with applicable law.

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7. Contact

If you have any questions or need assistance with your order, please contact us.

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MANO TATAMI

Legal Business Name: Mano Tatami Co., Ltd.

Business Address: Kamisawa-dori 7-1-9, Hyogo-ku, Kobe, Hyogo, Japan

Email:info@manotatami.com